Frequently Asked Questions (FAQ)
π‘οΈ Warranty & Quality
Do your timepieces come with a warranty?
Yes! We offer a comprehensive 5-Year Warranty on all our watches. This covers internal movement mechanics and manufacturing defects, ensuring your timepiece stays reliable for years to come.
How do you ensure watch quality before shipping?
Every single watch undergoes a strict multi-point inspection by our Quality Control (QC) team. We test movement accuracy, power reserve, and finishing. We can even provide personalized pre-shipment video proof of your exact piece upon request.
π¦ Orders, Shipping & Tracking
When will I receive my tracking number?
We provide your official tracking number immediately upon payment confirmation. Youβll be able to follow your package's journey step-by-step until it arrives safely at your door.
How long does shipping take?
Dispatch typically takes 1β3 business days following QC checks. Delivery times vary depending on your location, but standard tracked express shipping usually arrives within 7β12 business days worldwide.
π Discounts & Pricing
Can I get a discount code elsewhere?
No. To protect our customers from scams, we only offer discounts directly on our official website. Any valid promo codes, seasonal sales, or multi-item volume savings (3+ pieces) are exclusively applied at checkout on our site.
βοΈ Watch Care & Specifications
Are your watches water-resistant?
Yes, our timepieces feature standard water resistance suitable for daily wear, light rain, and hand washing. However, to preserve the internal gaskets and fine movement longevity, we advise against deep diving or wearing them in hot showers and saunas.
What type of movements do you use?
We use high-precision, automatic Swiss-spec clone movements engineered to replicate the exact sweep, beat rate, and mechanical weight of fine Swiss horology.
What should I do if my automatic watch stops running?
If you haven't worn your watch for a day or two, its power reserve may have run down. Simply unscrew the crown (if applicable) and give it 20β30 manual winds clockwise to kickstart the mainspring, then set the time and wear it normally.
π¬ Support & Contact
How can I contact customer service?
Our dedicated support team is available 24/7. You can reach out via the contact form on our website or email us directly at swisshausmalta@gmail.com. We aim to respond to all inquiries within 24 hours!